Bari, Italy 2007 Presentations 2007Dr.M. Antonelli and Ing. G. Risola (MerckSerono): High-level Research and Education: Key services for Developing and Industrial Biotech ClusterProf. G. Zülch: Dynamic Analysis and Reorganisation Measures in Hospitals Using the Clinical Pathway ApproachProf. F. Fahrni: Management of (Industrial) Services: From Cost Factor to Driver of HopeProf. G. Mummolo: Excellence in Service Management: An Interdisciplinary ApproachProf. A. Nicholson: Education in Service managementProf. H. Meier: Challenges on Service Management